Our Services Terms and Conditions
1. Booking and Scheduling
- Appointments: Bookings can be made online, by phone, or email. We require a minimum of **24 hours’ notice** for bookings.
- Quotes: We offer free quotes over the phone or email. A final quote will be confirmed on-site based on the actual size and condition of the item.
| Action | Condition | Cost/Fee |
|---|---|---|
| Booking Deposit | New customers | 50% of the service value |
| Booking Deposit | Existing customers | 25% of the service value |
| Rescheduling / Cancellation | 24 hours or more before appointment | No fee |
| Rescheduling | Less than 24 hours before appointment | EGP **400** flat rescheduling fee |
| Cancellation | Less than 24 hours before appointment | **25%** of the service value charged |
| Rescheduling | At time of arrival | **25%** of the service value charged |
| Cancellation | At time of arrival | **50%** of the service value charged |
2. Payment
We accept: **[Cash, INSTAPAY, Vodafone Cash]**.
3. Service Coverage and Exclusions
- We Deep clean, our ingredients mainly **WATER + SHAMPOO**. If you have any hesitation about water usage with your furniture or have some water droplets on the floors please **DON’T proceed**.
- All our services are Cleaning in Place. We don’t pick up or transport any items out of the premises.
- We provide professional cleaning services for **[Sofa, Armchairs, Rugs, Curtains and mattresses]**.
- We cannot guarantee the removal of all stains, especially those that are **set or permanent**.
- We are **not responsible** for pre-existing damage to your furniture or items.
- We reserve the right to refuse service if the items are in an unsanitary condition or present a safety hazard.
4. Quality and Satisfaction
- If you are not satisfied with the cleaning, please let us know within **[48] hours** of the service completion. We will be happy to re-clean the area at no additional charge.
- If you are still not satisfied, you may request a partial refund or reschedule for a different cleaner.
5. Liability and Insurance
- We are fully insured for any **accidental damage** caused during the cleaning process.
- We are **not liable** for any pre-existing damage to your furniture or items.
- We are **not liable** for any personal injury sustained during the cleaning process unless it is due to our negligence.
6. Customer Conduct
- Please ensure that the area is clear and accessible for the cleaning technicians.
- Please remove any fragile or valuable items from the area to be cleaned.
- Please inform us of any **allergies or sensitivities** you or your family members may have to cleaning products.
- Please be respectful of our technicians and their property.
7. Photography and Recording (Important)
In accordance with the Egyptian Consumer Protection Law, the company’s technicians are entitled to photograph or record the items to be cleaned before and after the service, for the purpose of documenting service quality and protecting the rights of both parties.
Furthermore, under the Telecommunications Regulation Law, the company reserves the right to **record calls or conversations** (phone or in-person) with the client during the service visit, in order to ensure accurate follow-up and safeguard rights.
By requesting or accepting the service, the client **explicitly and implicitly agrees** to all terms and conditions, including this clause.